Below are some of our commonly asked questions. If you don't find the answer you are looking for, please feel free to contact Duke Of London through our contact page and we will endeavour to get back to you with 48 hours.
Return for exchange
We gladly accept an exchange of an unworn item within 30 business days of purchase. The item must be in the original condition - including tags. We do not replace undergarments and all swimwear must have the original hygiene seal intact.
Returns are processed within 2 business days of receiving the item to our warehouse. You will receive an email confirmation if the item cannot be replaced due to stock availability and you will be issued with a store credit instead.
You are responsible for posting the items back to our warehouse, however, we will cover the return shipping cost of any exchange item from our warehouse. You must pay for the return shipping of any replacement purchased with a store credit.
If the package does not reach us safely we will not be able to complete the exchange so you may want to send it registered or express post.
We do not offer exchanges on any sale items.
We do our very best to be efficient with shipping times. If your order is placed by 1pm AEST we do our best to send it out the same day for next day delivery.
Where do we ship to?
We ship WORLDWIDE. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.
Shipping Australia wide is $9. All Overseas destinations will be shipped at a cost of $15.00 unless the item is oversized in which case we will contact you after your order is placed to update you on the shipping cost.
YOUR PRIVACY & SECURITY
Here at Duke of London we are strongly committed to protecting your privacy while interacting with our content, products and services. We endeavour to provide a safe and secure environment for you to shop.
Any information we collect from you is for the sole purpose of processing your order and to provide a more personalised shopping experience. We will not be sold, exchanged, or otherwise disclosed to anyone unless required by law.
At no stage do we record any of your billing details such as PayPal accounts. All financial transactions are handled by PayPal. For more information about PayPal policies, please visit the following page on the PayPal website [click here].