FAQs

Below are list of commonly asked questions, if you don't find the answer you are looking for please feel free to contact Duke Of London through our contact page and we will endeavour to get back to you with two business days.

 

Return for exchange
We gladly accept an exchange of an unworn item within 7 business days of purchase.The item must be in the original condition, including tags. Customers will be responsible for shipping and handling charges and must include a reply paid package.

If the package does not reach us safely we will not be able to complete the exchange so you may want to send it registered or express post.

Sale Items
Please be aware, we do not offer exchanges on any sale items.

Shipping/Dispatch
If the items you have ordered are in stock they will be shipped to you within 48 hours of receiving your payment. Please check your order carefully before placing it.

Where do we ship to?
We ship WORLDWIDE. If your country is not listed at the checkout, please email us and we will consider adding your country to the list.

Costing
Flat rate shipping Australian wide of $8.95. All Overseas destinations will be priced according to size of order.

International shipments - Customs/Import Taxes
Please contact your local customs office for this information. International customers are responsible for the customs rates within their own country. We will declare Invoice amounts on your shipment.

YOUR PRIVACY & SECURITY

Here at Duke of London we are strongly committed to protecting your privacy while interacting with our content, products and services. We endeavor to provide a safe and secure environment for you to shop.

Any information we collect from you is for the sole purpose of processing your order and to provide a more personalised shopping experience. We will not be sold, exchanged, or otherwise disclosed to anyone unless required by law.

At no stage do we record any of your billing details such as PayPal accounts. All financial transactions are handled by PayPal. For more information about PayPal policies, please visit the following page on the PayPal website [click here].

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